Green Heron Labs (“we,” “us,” “our”) operates greenheronlabs.com. This policy describes how we handle your information.
INFORMATION WE COLLECT
Account Information: If you create an account or make a purchase, we collect the information you provide (name, email, shipping address, payment details) in order to facilitate service. Payment processing is handled by third-party processors; we do not store full payment card numbers.
Server Logs: Our servers automatically record basic access information (IP address, browser type, pages visited, timestamps). These logs are retained for affirmation of system security and troubleshooting purposes only and are purged regularly.
INFORMATION WE DO NOT COLLECT
We do not use tracking cookies. We do not use analytics services that track individual users. We do not build behavioral profiles. We do not purchase data from third parties.
HOW WE USE YOUR INFORMATION
To fulfill orders and provide customer support. To send transactional communications (order confirmations, shipping updates). To maintain site security and prevent fraud.
We do not sell, rent, or trade your personal information to anyone, for any reason, under any circumstances.
DATA RETENTION
We retain minimal information by design. Minimal order records are kept as required for tax and legal compliance. Account information is retained while your account is active. Server logs are purged on a rolling basis.
LEGAL REQUESTS
We comply with valid legal requests for information via subpoenas, court orders and properly issued law enforcement requests. We retain minimal data by design however, so our ability to produce information in response to such requests is limited.
THIRD-PARTY SERVICES
Payment processing is handled by third-party providers who have their own privacy policies. We do not control their data practices and we provide to them only what they need to conduct business.
YOUR CHOICES
You may request deletion of your account and associated data by contacting us using the Contact Us webform .
CHANGES TO THIS POLICY
We may update this policy. Changes will be posted on this page with an updated revision date.
CONTACT
Questions about this policy can be sent via Contact Us webform.
